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Quick answers to the most common questions from our customers.
When will my order arrive?
Orders are usually delivered within 3–15 business days, depending on your region and the shipping option shown at checkout.
Can I return my order?
Ja. Kontakt os inden for 14 dage efter levering, så længe varen er ubrugt og i sin originale stand. Se vores Retur- og Refundpolitik for detaljer.
How can I track my order?
You will receive tracking details by email when available after your order is prepared.
Kan jeg redigere min ordre efter betaling?
Contact us as soon as possible before shipping starts. We will try to help if the order has not yet been prepared.
What payment methods do you accept?
Vi accepterer større kort og andre betalingsmetoder, der vises ved kassen (f.eks. Visa, Mastercard, PayPal, Apple Pay og Google Pay, hvor de er tilgængelige).
How can I track my shipment?
When tracking is available, you will receive a link by email after your order ships.
Do you ship internationally?
We ship to destinations available at checkout. If your country is not listed, we cannot ship there yet.
Who operates this store?
Smart Picks DIY is operated by Hayawanati, Würzburg, Germany.
How do I contact support?
Email support@SmartPicksDIY.com or use our Contact page.
How do you protect my data?
We follow industry-standard practices. See our Privacy Policy for details and your rights.
Kan åbnede eller forseglede produkter returneres?
Opened sealed goods, hygiene products, personal-care items, or products that have been opened after delivery may not be accepted unless the item is faulty, damaged, or incorrect.
Do you offer multilingual support?
Vores butik er tilgængelig på flere sprog. Support gives/udleveres på engelsk; vi sigter mod at hjælpe med andre sprog, når det er muligt.