Vanliga frågor
Quick answers to the most common questions from our customers.
When will my order arrive?
Orders are usually delivered within 3–15 business days, depending on your region and the shipping option shown at checkout.
Can I return my order?
Ja. Kontakta oss inom 14 dagar efter leverans, förutsatt att varan är oanvänd och i sitt ursprungliga skick. Se vår policy för returer och återbetalningar för detaljer.
How can I track my order?
You will receive tracking details by email when available after your order is prepared.
Can I edit my order after payment?
Contact us as soon as possible before shipping starts. We will try to help if the order has not yet been prepared.
What payment methods do you accept?
We accept major cards and other payment methods shown at checkout (for example Visa, Mastercard, PayPal, Apple Pay, and Google Pay where available).
Hur kan jag spåra min försändelse?
When tracking is available, you will receive a link by email after your order ships.
Do you ship internationally?
Vi skickar till destinationer som är tillgängliga vid kassan. Om ditt land inte listas kan vi tyvärr inte skicka dit ännu.
Who operates this store?
Smart Picks DIY is operated by Hayawanati, Würzburg, Germany.
How do I contact support?
Email support@SmartPicksDIY.com or use our Contact page.
How do you protect my data?
Vi följer branschstandarder. Se vår integritetspolicy för detaljer och dina rättigheter.
Are opened or sealed products returnable?
Opened sealed goods, hygiene products, personal-care items, or products that have been opened after delivery may not be accepted unless the item is faulty, damaged, or incorrect.
Do you offer multilingual support?
Our storefront is available in multiple languages. Support is provided in English; we aim to help with other languages when possible.